Returns and exchanges

 The vast majority of our products come with manufacturers’ warranties. Please retain your receipt as a proof of purchase. Exchanges that occur via the post or courier do so at the customer’s expense. No compensation for expenses accrued will be entertained by the Seller It is important to note that the customer must have written consent from qconnect.com.au before returning any goods.

This consent, in the form of a Return Authority, must accompany the goods. Sustainable Formulations Group Pty Ltd will provide credit or exchange for goods if they do not comply with the quantity or description of the customer’s order.

Sustainable Formulations Group Pty Ltd will accept the return of defective goods and arrange for the repair or replacement of such goods in accordance with the manufacturer’s conditions of warranty. For the full Terms & Conditions of Sale, please visit

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